Frequently Asked Questions

Everything you need to know about your CÍ OFFICIAL experience.

What is the standard shipping timeframe for CÍ OFFICIAL orders?

We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.

How do I return or exchange an item?

We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. To start a return, please visit our online Return Portal with your order number.

How do I ensure I choose the right size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the product description for fit notes.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.

Are your materials sustainably sourced?

CÍ OFFICIAL is committed to conscious fashion. We prioritize organic cotton, recycled polyester, and ethical manufacturing practices to ensure high-quality garments with a lower environmental impact.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.