Returns & Exchanges

At CÍ OFFICIAL, we want you to be completely satisfied with your purchase, which is why we offer a seamless 14-day return window for all unworn items in their original packaging. Please ensure all tags remain attached to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack the items in their original box or mailer, ensuring all original designer tags and hygiene seals are intact.

• 3.
  Ship Your Return

  Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the items, your refund will be processed back to your original payment method within 5-7 business days.